At Allewie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free returns and refund process. Please review our policy below for more information.
Returns
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Eligibility for Returns: You can return most items within 30 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
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Non-Returnable Items: Certain items are non-returnable, including but not limited to custom-made furniture, clearance items, and gift cards. If you have any questions about whether an item is eligible for return, please contact us at contact@allewie.net.
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Return Process: To start a return, please contact our customer service team at contact@allewie.net with your order number and the item(s) you wish to return. We will guide you through the return process and provide you with a return shipping label (if applicable).
Refunds
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Refund Eligibility: Once we receive the returned item(s) and inspect them, we will process your refund. If the return is approved, your refund will be issued to the original payment method. Please note that the refund may take 5-7 business days to appear in your account, depending on your bank or payment provider.
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Refund Amount: The amount refunded will include the cost of the product, minus any return shipping fees (if applicable). If the product is returned in a damaged or used condition, we reserve the right to reduce the refund amount accordingly.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at contact@allewie.net with photos of the damage or defect. We will offer you a full refund or replacement, and cover any return shipping costs.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us at contact@allewie.net. Our customer support team will be happy to assist you.
Thank you for shopping with Allewie!