Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times may vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3 to 7 business days for domestic shipments. International orders may take longer, depending on the destination country. You will receive an email with tracking information once your order has shipped.
Creating an account with us is easy! Simply visit our website and click on the “Sign Up” button located at the top of the page. You’ll need to provide some basic information, such as your name, email address, and a password. Once your account is created, you can manage your orders, save your preferences, and receive special offers.
To change your shipping address, please contact our customer service team at contact@allewie.net as soon as possible. If your order has not yet shipped, we will be happy to update the shipping details. However, if your order has already been dispatched, we may not be able to make changes. Please ensure your address is correct before completing your purchase to avoid delays.
Once your order has shipped, we will send you an email with tracking information. You can track your order directly through the carrier’s website using the tracking number provided. If you have any trouble tracking your order, please contact us, and we’ll be happy to assist you.
No, we do not store any credit card information. All payment transactions are processed securely through our payment gateway, and your financial details are never stored on our servers. You will need to re-enter your payment details with each purchase.
Sales tax is applicable based on your shipping location. If sales tax is required for your order, it will be calculated and displayed at checkout before you complete your purchase.
We offer international shipping to many countries around the world. To check if we ship to your location, simply proceed to checkout and enter your shipping address. If we are unable to ship to your country, we will notify you during the checkout process.
We aim to ship all of your items together in one package whenever possible. However, depending on the size, weight, or availability of your items, your order may be split into multiple shipments. You will receive tracking information for each shipment once it’s dispatched.
If you need to swap an item
Returns and Exchanges
We want you to love your purchase, but if you’re not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange. To qualify for a return, the item must be in its original condition and packaging. For more information on how to return an item, please visit our Returns & Exchanges page or contact our customer service team for assistance.
We apologize for the mistake! If you received the wrong item, please contact us immediately at contact@allewie.net with your order number and details about the incorrect item. We will arrange for a return and send you the correct item as soon as possible.
We’re sorry to hear that your order arrived damaged. Please inspect your items upon delivery and contact our customer service team right away at contact@allewie.net. We’ll need a photo of the damaged product and the packaging, and we will work quickly to resolve the issue by sending you a replacement or issuing a refund.
Once your return is authorized, our customer service team will provide you with the appropriate return address and any necessary instructions. Be sure to package the item securely to prevent further damage during return shipping.
Customer support is just an email away! If you need assistance with an order or have any questions, simply email us at contact@allewie.net. Our team will respond promptly and assist you with anything you need.
If you’ve realized that your shipping address is incorrect, please contact us immediately at contact@allewie.net. We’ll do our best to update the address if your order has not yet shipped. If the order has already been processed or dispatched, we may not be able to change the address, but we’ll assist you with the next steps.
We process orders quickly, so it may not be possible to change or cancel an order once it has been submitted. However, if you contact us right away at contact@allewie.net, we’ll try our best to assist you in making any changes or cancellations before the order ships.
If an item is out of stock, we may offer the option to pre-order it. To find out if a pre-order is available for a sold-out item, please check the product page or reach out to us at contact@allewie.net. We’ll be happy to let you know if pre-ordering is an option and provide you with any relevant details.